THE ORDERING PROCEDURE AND RULES OF WWW.PUSUPAUNKSNEJE.LT ELECTRONIC SHOP
1.1. These conditions and procedure for ordering services of the electronic shop www.pusupaunksneje.lt (hereinafter – the Rules) set out the general terms and conditions for the use of the electronic reservation system www.pusupaunksneje.lt of UAB “Pušų paunksnėje” (hereinafter – the Electronic Shop). The Rules shall apply when the Buyer selects, orders and purchases the services offered in the electronic shop (makes reservations) or otherwise uses the services provided by the electronic shop.
1.2. Relationships which are not governed by these Rules, or which are governed only partially, shall be governed by the procedure established by the legislation of the Republic of Lithuania.
1.3. In the electronic shop, the reservation of services and trade is organized, carried out and related services are provided to the Buyer by UAB “Pušų paunksnėje”, registered office address: S. Dariaus ir S. Girėno g. 23, Palanga, legal entity code 152608147 (hereinafter – the Seller). The electronic shop sells services provided by the Seller (reservations) or gift vouchers for the purchase of services.
1.4. For the purposes of these Rules, the Buyer is any person who purchases from the electronic shop or uses other services of the electronic shop (hereinafter – the Buyer). The right to use and make purchases (reservations) in the electronic shop shall be vested in (a) natural persons of legal capacity, aged at least 18 years, and (b) legal persons acting through authorised representatives, who have registered in the electronic shop in accordance with the procedure set out in the Rules.
1.5. By placing an order and/or making a reservation, the Buyer unconditionally confirms that he/she is entitled to make purchases in the electronic shop.
1.6. Together with the order and/or reservation made by the Buyer, these Rules shall become a contract between the Buyer and the Seller and shall constitute a binding legal document for both parties. The Contract shall be deemed to have been concluded when the Buyer forms and submits an order and/or makes a reservation in the electronic shop, makes payment in accordance with the procedure and within the time limits set out in the Rules, and the Seller sends a confirmation to the e-mail address specified by the Buyer that the Buyer’s order has been accepted and/or the reservation has been successfully made.
1.7. The Buyer shall not be given the opportunity to place an order and/or make a reservation in the electronic shop if he/she is not familiar with the Rules and/or does not accept them. In cases where the Buyer does not agree with the Rules or a part thereof, the Buyer should not place an order and/or make a reservation in the electronic shop. Once the Buyer has ordered and/or made a reservation in the electronic shop, the Buyer shall be deemed to have read and unconditionally accepted the Rules.
1.8. The Seller reserves the right to change, amend or supplement the Rules. When the Buyer makes purchases and/or reservations in the electronic shop, the Rules in force at the time of placing the order and/or making the reservation shall apply, and the Buyer is therefore advised to familiarize himself with the Rules at the time of each purchase and/or reservation.
1.9. The Seller accepts no risk or liability and is unconditionally relieved of any such liability if the Buyer has failed to read the Rules in whole or in part, even if given the opportunity to do so.
1.10. The Seller has the right to restrict the Buyer’s use of the electronic shop services without notice if the Buyer uses the electronic shop in violation of these Rules, attempts to undermine the stability and/or security of the electronic shop or the Seller’s orders (reservations), work and/or safety.
1.11. The Seller may temporarily or permanently discontinue the operation of the electronic shop without prior notice to the Buyer. In the event of force majeure circumstances, the Seller shall be entitled to suspend the performance of the Contract until force majeure circumstances have ceased, by notifying the Buyer about the suspension of the order and/or reservation. If the Buyer is no longer interested in the subsequent performance of the Contract, then the Buyer has the right to withdraw from the Contract by notifying the Seller. In the event of the suspension of the Seller’s activities but the possibility to fulfil confirmed orders and/or reservations, all rights and obligations under these Rules or applicable law in relation to orders and/or reservations already fulfilled or in progress shall remain in force.
1.12. The Seller owns or has licensed on behalf of the Seller all copyrights, database rights, trademarks and other intellectual property rights in all materials and information published in the electronic shop (Intellectual Property Objects). Buyers may download and print copies of the Intellectual Property Objects of the electronic shop for information purposes only and for personal, non-commercial purposes. When downloading and printing copies of the electronic shop’s Intellectual Property Objects, Buyers must retain any copyright or other intellectual property notices embedded in the original material. It is forbidden to copy or adapt the Intellectual Property Objects, codes, archive or database of the electronic shop for commercial or business purposes without the Seller’s consent, in whole or in part, to correspond to the Intellectual Property Objects. The use of the name of the Seller, as well as the dissemination of information and advertising of the electronic shop, is prohibited without prior written permission.
2.1. It is the Buyer’s responsibility to ensure that the data provided by the Buyer in the electronic shop is accurate, correct and complete. If the data provided by the Buyer changes, the Buyer must update it without delay. In no event shall the Seller be liable for any damage caused to the Buyer and/or third parties as a result of the Buyer’s provision of incorrect and/or incomplete personal data, or failure to amend and update the data as a result of a change in the data.
2.2. In order to place an order and/or make a reservation in the electronic shop, the Buyer must agree to the Rules and confirm that the personal data provided by him/her will be processed to the extent necessary for the execution of the order and/or reservation.
2.3. Buyers can place an order and/or make a reservation by logging into the electronic shop and providing the following information: name and surname of the natural person, address, contact telephone number, e-mail address.
2.4. The Buyer’s data shall be entered only for the purpose of confirming the order and/or reservation. No account shall be created for the Buyer in the electronic shop and no data on previous orders and/or bookings shall be stored.
2.5. The Buyer’s personal data will be processed in accordance with the Privacy Policy. If the Buyer uses the services of the electronic shop, the Buyer shall be deemed to have consented to the processing of the Buyer’s personal data and to have confirmed that all the information and personal data provided is true and correct.
2.6. The Buyer’s personal data will be used to identify the Buyer, to sell services and/or confirm reservations, to issue accounting documents, to reimburse overpayments, to manage arrears, to fulfil other obligations arising from the sale and purchase agreement and to ensure the Buyer’s access to the other services of the electronic shop.
2.7. The Seller shall undertake to maintain confidentiality, and guarantees the security of personal data and their processing in accordance with the requirements of the legislation in force in the Republic of Lithuania. Information may be disclosed to third parties only when necessary for the performance of the contract of sale or in other cases where such disclosure is possible or necessary in accordance with the requirements of the legislation in force in the Republic of Lithuania.
3.1. In order to order services and/or make reservations from the electronic shop, the Buyer must select the desired service and click on the “Order” button and provide the Buyer’s data (name, surname, address, contact telephone number, e-mail address). The mandatory data provided are necessary for the Seller to be able to properly execute the Buyer’s order and/or confirm the reservation. Failure to provide the mandatory data will prevent the Buyer from ordering services and/or making a reservation. Before confirming an order and/or reservation, the Buyer must ensure that the data provided is correct and corresponds to the Buyer’s preferences.
3.2. The Buyer shall be given the choice of packages (according to the offers in force on the day, the package may include accommodation, meals and separate wellness services) or standard nights, which are shown in the booking table, with an indication of the possible choice of date, according to the prices in force on the day of booking.
3.3. After having read the package of services and the price, the Buyer may choose the desired available reservation date for the selected room and the additional conditions or package of services.
3.4. The Buyer may choose one of the prepayment and cancellation terms set out in Section 5 of these Rules – Daily rate, Deposit rate, Non-refundable.
3.5. At the time of placing an order and/or making a reservation, the Buyer may additionally submit his/her comments/requests regarding the order and/or reservation placed.
3.6. The prices of the Services in the electronic shop and in the order form shall be quoted in Euros including VAT. The prices do not include the tourist tax set by the Palanga City Council, which is charged additionally according to the rates and procedures approved by the Palanga City Council (available at www.palanga.lt).
3.7. The Seller has the right to change the prices of the Services without prior notice.
3.8. In order for the Buyer’s order and/or reservation to be valid, the Buyer must pay the price indicated at the time of placing the order and/or making the reservation. The Buyer may make payment by one of the following methods:
3.8.1. by using Swedbank, SEB, Luminor, Nordea, Medicinos, Revoliut, Citadele and Šiaulių bankas electronic banking services;
3.8.2. by credit card (Visa, Mastercard).
3.9. Payments may be made in Euro. Payments are processed using the MakeCommerce.lt payment platform.
3.10. After selecting the payment option referred to in Clauses 3.8.1. or 3.8.2. of the Rules, the Buyer is redirected to the website, where he/she can make the payment using the MakeCommerce.lt payment platform. Once the payment platform has accepted the payment, the Buyer is automatically notified by email confirming the payment and the reservation. The email will contain the Buyer’s details, the name of the hotel, the total price of the accommodation, the amount paid and other terms of service. The confirmation email must be presented to the Seller upon arrival at the hotel.
3.11. Failure to receive payment from the Buyer within the stipulated time period shall automatically cancel the order and/or reservation.
3.12. Before making a payment, the Buyer confirms that he/she has read these Rules by ticking the box in the order window next to “Yes, I have read and agree to the Rules of Purchase and Privacy Policy”. The Buyer shall not be given the opportunity to make a reservation unless the Buyer has read and acknowledged these Rules.
3.13. The invoice shall be issued by the Seller and delivered to the Buyer by the Buyer’s designated email address within 3 working days after the performance of the Services. If the Buyer so requests, an invoice may be issued to a company or other body other than the Buyer.
4.1. The gift voucher(s) confirms the right of the holder of the gift voucher(s) to use the services for the amount specified in the gift voucher(s).
4.2. Holders of gift certificate(s) may only use the services of the Seller. In order to use the gift voucher(s), pre-registration is required by telephone +370 656 86 939 or by e-mail info@pusupaunksneje.lt.
4.3. Gift voucher(s) are valid at Pušų paunksnėje Hotel. The gift voucher(s) can be used to pay for the services of the restaurant and the Pušų paunksnėje Hotel. Massages and beauty services cannot be paid for with gift voucher(s).
4.4. If the price of the services requested exceeds the value of the gift voucher(s), the difference can be paid in cash or by card at the hotel reception.
4.5. Gift voucher(s) shall not be exchanged for cash and no refund shall be given for the purchase of the gift voucher(s), nor shall lost or otherwise lost gift vouchers be exchanged for new ones.
4.6. The gift voucher(s) shall be valid for a period of 12 (twelve) months from the date of purchase, unless otherwise stated.
4.7. If the gift voucher(s) are not used within the validity period, the gift voucher(s) will expire and no refund will be given. The gift voucher(s) cannot be used to purchase other gift voucher(s).
4.8. In the event that the holder of the gift voucher(s) purchases services for an amount less than the amount stated on the gift voucher(s), the remaining amount shall not be refunded to the holder of the gift voucher(s).
4.9. No invoice shall be issued for the sale of gift voucher(s). Invoices for the gift voucher(s) shall only be issued after the use of the gift voucher(s).
4.10. The gift voucher(s) must be used in one visit, i.e. a single gift voucher can only be used to pay for services for one visit.
4.11. The gift voucher(s) can be paid for by bank transfer via e-banking.
4.12. From the moment of purchase of the gift voucher(s), the holder of the gift certificate(s) shall be personally responsible for the security of the gift voucher(s). The holder of the gift voucher(s) shall ensure that the identification data of the gift voucher(s) (the gift voucher number(s), graphic codes, etc.) are not made known to third parties (who, by using the identification numbers of someone else’s gift voucher(s), could forge or use the gift voucher(s), and/or otherwise harm the interests of the holder). If the holder of the gift voucher(s) becomes aware that the identification details of his/her gift voucher(s) may be known to third parties, he/she must immediately use these gift vouchers for payment or to make a replacement of the gift voucher(s), or contact law enforcement authorities. From the moment of the sale/presentation of the gift voucher(s) to the holder of the gift voucher(s) (the Buyer), the Seller shall no longer be responsible for the security of the gift voucher(s).
4.13. By purchasing the gift voucher(s), the Buyer agrees to the following terms and conditions for the use of the gift voucher. The Buyer, upon purchase of the gift voucher(s) and subsequent transfer of the gift voucher(s) to another person, shall undertake to inform that other person (the future holder of the gift voucher(s)) about the following terms and conditions of distribution of the gift voucher(s).
5.1. Pursuant to Article 6.22810 of the Civil Code of the Republic of Lithuania, the consumer shall have the right to withdraw from a distance contract or a contract concluded away from business premises within fourteen days without giving any reason and without incurring any costs other than those provided for in Article 6.22811 of the said Code, apart from the exceptions provided for in paragraph 2 of the present Article. The right of the consumer to withdraw from a distance contract and an off-premises contract shall not apply to the following contracts: (12) contracts for accommodation, …, catering or leisure services, if the contract specifies a particular date or period for the provision of the services.
5.2. The Seller points out that the cancellation and prepayment conditions vary depending on the type of prepayment chosen by the Buyer. Information on the cancellation terms applicable to the Buyer shall be provided prior to placing an order and/or making a reservation.
5.3. The Buyer who has chosen the Daily Rate booking conditions must pay the price of the first night’s accommodation 7 (seven) days prior to arrival at the Pušų paunksnėje Hotel (inclusive). In this case, the Buyer shall have the right to cancel the reservation free of charge at least 7 (seven) days prior to arrival at Pušų paunksnėje Hotel (inclusive). In this case, if the Buyer wishes to cancel his/her reservation less than 7 (seven) days before the commencement of the services or fails to arrive at the Pušų paunksnėje Hotel, the Buyer shall not be refunded the payment made by him/her for the first night’s stay (no refund shall be given), which shall be considered as a minimum loss to the Seller.
5.4. If the Buyer chooses the Deposit Rate booking conditions, the Buyer must pay the price of the first night on the day of booking. In the event that the Buyer wishes to cancel his/her reservation or does not arrive at the Pušų paunksnėje Hotel, the Buyer shall not be refunded the payment made by him/her for the first night’s stay (no refund shall be given), which shall be considered as the Seller’s minimum loss.
5.5. The Buyer who has chosen Non-refundable booking conditions is obliged to pay the full price of the booking on the day of the booking. In the event that the Buyer wishes to cancel his/her reservation or fails to arrive at the Pušų paunksnėje Hotel, the payment made by the Buyer shall not be refunded (no money shall be refunded), which shall be deemed to be the Seller’s minimal loss.
5.6. If the Seller is unable to provide the services after the Buyer has paid for the services through no fault of the Buyer, the Seller shall refund the Buyer the full amount paid by the Buyer for the services.
5.7. In order to change or cancel the purchased services, change (cancel) reservations, the Buyer may contact the Seller by coming to the Seller’s office, by phone +370 656 86 939 or by e-mail info@pusupaunksneje.lt. In this case, the Seller has the right to require the Buyer to provide documentation of the purchase of services.
6.1. The Seller shall send and otherwise contact all notices to the e-mail address or telephone number provided by the Buyer.
6.2. The Buyer shall send all notices and questions and otherwise contact the Buyer by e-mail (info@pusupaunksneje.lt) or by telephone (+370 656 86 939).
7.1. Guests arriving at Pušų paunksnėje Hotel must present a valid identity document.
7.2. Upon arrival at Pušų paunksnėje Hotel, guests are provided with a guest card, which must be filled in with the details of a valid personal document (passport, ID card).
7.3. Guests check-in at Pušų paunksnėje Hotel from 14:00, check-out before 12:00.
7.4. The administrator of the Pušų paunksnėje Hotel shall use the data of the document provided by the guest when registering the guest and shall return the personal document to the guest upon completion of the registration.
7.5. An extra bed is available at the request of a guest of the Pušų paunksnėje Hotel, subject to availability and for an additional fee.
7.6. Accommodation is charged according to the prices set out in the price list for that period (EUR). Payment can be made in cash or by bank credit cards.
7.7. Guests staying at Pušų paunksnėje Hotel for less than 24 hours will be charged the full daily rate regardless of the time of check-in or check-out.
7.8. At the request of a guest of the Pušų paunksnėje Hotel and if available, a late check-out is available (the stay in the hotel is extended until 18:00) for a half-daily fee.
7.9. Advance bookings are confirmed upon prior payment of the booking fee.
7.10. Guests who have paid for the services provided by the hotel but decide not to use them will not receive a refund. If the guest leaves the hotel earlier than the time stipulated in the reservation, i.e. without having stayed for the full duration of the stay, no refund will be made. In case of no-show, a charge will be made for the actual downtime of the Pušų paunksnėje Hotel room.
7.11. Pušų paunksnėje Hotel is open 24 hours a day, every day.
7.12. Guests arriving with pets (up to 10 kg body weight) must inform the management in advance. Animals are charged an additional fee of EUR 20 per night.
7.13. Pušų paunksnėje Hotel reserves the right to refuse entry to unwanted persons in accordance with the hotel’s internal rules of procedure and other local or national regulations in force.
7.14. In the event of loss or damage to the hotel’s inventory, the perpetrators shall pay compensation at a ratio of 1:2. If the damage prevents the guest from being accommodated, the full room rate will be paid for the duration of the damage.
7.15. Parents (guardians) or accompanying adults are fully responsible for the health, safety, proper behaviour and observance of these rules of the Pušų paunksnėje Hotel for children under the age of 18 and disabled persons.
7.16. For all services and goods purchased or used by the guests of the Pušų paunksnėje Hotel, but for some reason left unpaid, the guests are obliged to pay in full for the goods and/or services purchased even after departure.
7.17. Guests are required to store valuables in the hotel room safes. Pušų paunksnėje Hotel is not responsible for items left in the room.
7.18. Filming and photography in the territory and premises of the Pušų paunksnėje Hotel, respecting the privacy of the guests, for public or commercial purposes, is only allowed with the written consent of the management.
7.19. It is forbidden in Pušų paunksnėje Hotel:
7.19.1. To push furniture (without the approval of the management).
7.19.2. To keep flammable materials in hotel rooms and areas.
7.19.3. To damage the hotel’s inventory.
7.19.4. To accommodate more persons in a hotel room than the hotel administrator is instructed to do.
7.19.5. In case of a breakdown of the hotel’s inventory, not to notify the management about it.
7.19.6. To leave electrical appliances switched on.
7.19.7. To use of electrical appliances, unless the appliances have been collected from the Administration and the Administration has been warned in advance about the use of such appliances. (The use of various chargers: computers, telephones, shavers, hair dryers is not prohibited.)
7.19.8. To keep animals and birds in rooms without prior notification to the management.
7.19.9. To keep aggressive animals that may cause harm to other guests, property or equipment.
7.19.10. To disrupt the enjoyment of rest for other hotel guests.
7.19.11. It is forbidden for the guest(s) to make noise (i.e. to play loud music, sing loudly, play musical instruments, shout, whistle or engage in any other unauthorised behaviour) in the Hotel and/or the territory of the Hotel between 22:00 and 7:00 o’clock. If the guest(s) does not comply with this prohibition and thereby disturbs public order and disturbs other persons staying and/or working in the hotel, the Police will be called.
7.19.12. Smoking is strictly prohibited in the rooms and on the hotel terraces. The fine is EUR 100. For your safety, all rooms are equipped with smoke and fire alarms.
7.19.13. It is forbidden to leave small children unattended in the rooms, and parents or guardians of minor children must ensure their safety in the hotel.
7.19.14. To bring unauthorised persons into the hotel room without informing the hotel administrator.
7.19.15. It is forbidden to bring life-threatening tools, weapons or other means into the hotel grounds.
7.19.16. To bring in, use, store and consume any narcotic or other psychotropic substances. In all such cases, the hotel management shall call the police.
7.19.17. It is forbidden to carry dishes from the restaurant to the hotel rooms. Except in the case of in-room dining.
7.19.18. Failure to comply with the hotel’s internal general rules and all the legislation of the Republic of Lithuania that defines the security of persons and the prevention of any other potential threats.
7.20. Guests staying at Pušų paunksnėje Hotel must:
7.20.1. Follow the hotel’s general rules of use.
7.20.2. Pay for all services provided.
7.20.3. Upon departure from the hotel, hand over the door card to the hotel administrator, if one has been provided, and make sure that all services have been paid for, and submit the room occupied.
7.20.4. Strictly comply with fire safety regulations.
7.20.5. Make sure that all electrical appliances are properly switched off when leaving the room: lights, TV, etc.
7.20.6. Remember to check that all hot and cold water taps are tightly turned off.
7.20.7. Make sure that the room is securely locked and that no unauthorised person can enter the room when leaving.
7.20.8. If there is any malfunction in the hotel guest’s room, it is necessary to notify the hotel administrator.
7.20.9. The hotel room unlock card may only be issued to the hotel guest upon presentation of proof of identity. If the room key is lost or damaged, the fine is EUR 15.
7.20.10. If the guest does not vacate the room by 2 p.m. and cannot be contacted, or if the guest maliciously fails to pay for the services provided and does not vacate the room at the request of the Administration, the Administration reserves the right to move the belongings in the room to the hotel’s storage facilities.
7.20.11. The Hotel Management, in consultation with a committee of two competent staff members, has the right to take a unilateral decision to evict the Hotel guest(s) without prior notice. Such action shall only be taken in order to ensure the safety and quiet rest of all hotel guests.
7.20.12. In case of an emergency, guests must first contact the reception at +370 656 86 939.
7.21. Guest service and housekeeping at Pušų paunksnėje Hotel:
7.21.1. Breakfast is served in the hotel restaurant from 09:00 to 11:00.
7.21.2. The hotel’s room service is open from 8:00 to 17:00.
7.21.3. The hotel premises, equipment, furniture and bedding must be clean and tidy.
7.21.4. The hotel staff may carry out minor repairs to the premises and equipment without disturbing the rest of the hotel guests.
7.21.5. The room temperature during the heating season shall be at least +18°C.
7.21.6. The hotel administration has the right to enter the hotel guest rooms for security purposes.
7.21.7. The Hotel Management shall, if possible, immediately return the abandoned items to their owners. If the owner cannot be found, the forgotten items shall be disposed of after 6 months in accordance with the established procedures.
7.21.8. The hotel is not responsible for valuables left unguarded and lost and/or damaged in the room or other hotel premises.
7.21.9. In case of illegal or criminal behaviour of the hotel guests (not complying with the laws of the Republic of Lithuania), the administration shall always contact the competent authorities. All disputes shall be dealt with in the Lithuanian courts in accordance with the procedure provided for by the laws of the Republic of Lithuania.
7.21.10. For the safety of guests, video surveillance cameras are installed in the public areas of the Pušų paunksnėje Hotel.
7.22. The hotel’s management always welcomes guests’ requests and suggestions in order to improve the quality of its services. The suggestions and complaints of the guests shall be considered at the meetings of the administration and the managers within the established time limits.
8.1. These Rules are made in accordance with the legislation of the Republic of Lithuania.
8.2. The law of the Republic of Lithuania shall apply to relations arising under these Rules.
8.3. In the event of damage, the party at fault shall indemnify the other party for direct damages in accordance with the procedure and on the grounds established by the laws of the Republic of Lithuania.
8.4. All disputes arising out of the application of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.
8.5. Each user has the opportunity to resolve disputes with the Seller electronically, without going to court. First of all, the user must contact the Seller in writing, and within 14 days of receiving the claim, if the Seller does not respond to the user’s claim, or if the user’s claim is not satisfied, the user can apply to an entity dealing with consumer disputes out of court, i.e. The State Service for the Protection of Consumer Rights (Vilniaus g. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 852626751, website www.vvtat.lt), or to its territorial units in the counties or to fill out the application form on the EGS platform http://ec.europa.eu/ods/).
S.Dariaus ir S.Girėno str. 23, LT-00131 Palanga, Lithuania
T. +370 656 86939 (hotel)
T. +370 685 10980 (restaurant)
E. info@pusupaunksneje.lt
